Show up to work or an interview with this valuable knowledge and the reception is sure to be warm…

We're offering you an online Hotel Management & Administrative Skills course for just £11 saving you up to 56% off Academy for Health & Fitness' Prices.

Course Curriculum:

• Module 1: An Overview of Hotel Reception
• Module 2: Hotel Reception Standard Procedures
• Module 3: Customer Service in Hotel Reception
• Module 4: Communication Skills Required for Hotel Reception
• Module 5: Telephone Handling in a Hotel
• Module 6: How to Handle Difficult Hotel Guests
• Module 7: Administrative Skills as a Hotel Receptionist
• Module 8: Computer Skills and Programs
• Module 9: Brand Standards in the Hospitality World
• Module 10: Being a Team Player: Working with Other Hotel Departments
• Module 11: Safety and Security in the Hotel
• Module 12: Sales and Marketing as a Hotel Receptionist
• Module 13: Dressing the Part: Creating the Professional Look in Hospitality
• Module 14: Keeping Stress Under Control on the Job
• Module 15: Legal Issues in Hospitality
• Module 16: The Future for Hotel Receptionists