Show up to work or an interview with this valuable knowledge and the reception is sure to be warm…

We're offering you an online Hotel Management & Administrative Skills course for just £11 saving you up to 56% off Academy for Health & Fitness' Prices.

Step Into Hospitality Leadership—Online Hotel Management & Admin Skills Course

Start your journey towards a rewarding career in hospitality. This online course delivers essential hotel management and administrative skills—perfect for newcomers and experienced professionals alike. Earn a respected CPD-certified certificate to showcase your expertise.

What You'll Learn

• Module 1: An Overview of Hotel Reception
• Module 2: Hotel Reception Standard Procedures
• Module 3: Customer Service in Hotel Reception
• Module 4: Communication Skills Required for Hotel Reception
• Module 5: Telephone Handling in a Hotel
• Module 6: How to Handle Difficult Hotel Guests
• Module 7: Administrative Skills as a Hotel Receptionist
• Module 8: Computer Skills and Programs
• Module 9: Brand Standards in the Hospitality World
• Module 10: Being a Team Player: Working with Other Hotel Departments
• Module 11: Safety and Security in the Hotel
• Module 12: Sales and Marketing as a Hotel Receptionist
• Module 13: Dressing the Part: Creating the Professional Look in Hospitality
• Module 14: Keeping Stress Under Control on the Job
• Module 15: Legal Issues in Hospitality
• Module 16: The Future for Hotel Receptionists

Tangible Results & Practical Benefits

• Total learning time: nearly 6 hours of expert-led content.
• No deadlines—learn at your own pace over a full year of access.
• Proudly display your CPD-certified PDF certificate upon completion.
• Dive into real-world scenarios to master communication, guest service, teamwork, and more.

Your Next Step in Hospitality—Why Take This Course?

This course is ideal if you're looking to start a new career in hotels, step up into management, or simply sharpen your professional skills. Apply what you learn immediately—whether it's improving guest experiences, managing front desk operations, or boosting your CV for job applications. Flexible online access means you can study from anywhere, anytime.

Main Specifications

• Total Modules: 16 comprehensive sections
• Total Access Time: Unlimited access for 12 months from enrolment date
• Cerification Provided: CPD-certified PDF certificate (digital or hard copy options available)
• No prior experience required—open to all learners aged 16+

Your Questions Answered—FAQs

• How do I access my course?
  You will receive login details by email after purchase. Study online via desktop or mobile app at your convenience.
• Is there an assessment?
  You will complete assignments or quizzes within each module. Pass these to earn your CPD certificate.
• I work full-time. Can I fit this course around my job?
  Certainly! The course is fully self-paced with no fixed deadlines—study whenever suits you best within the year-long access period.