Join the ranks of customer service superheroes – where each query becomes a chance to dazzle!

We're offering you a Mastering Customer Service and Communication Course for just £11 saving you 57% off Study Hub's price.

Discover Customer Service Excellence

Unlock the secrets to delivering exceptional customer service and excelling in retail and hospitality settings with the comprehensive Mastering Customer Service and Communication Course. This intensive training course will guide you through important lessons in mastering customer communication skills, the basics of customer satisfaction, handling complaints and gaining back customers, best practices for telephone etiquette best practice, and more.

Course Highlights

• This course will teach you about the essential characteristics, skills, and qualities that define excellent customer service professionals.
• This course will guide you in exploring critical customer service techniques required for effective leadership in delivering quality service.
• With the help of this course you can navigate various customer-facing situations, from handling complaints to mastering telephone etiquette.
• This course is CPD-accredited and comes with an official certification.

How will this course help?

Completing the Mastering Customer Service and Communication course will not only equip you with essential customer service and communication skills but also provide access to multiple bonus courses. This versatile training allows you to pursue various career paths and gain multiple skills conveniently from your home.

Course Modules:

• Module 1: Who We Are and What We Do
• Module 2: Establishing Your Attitude
• Module 3: Identifying and Addressing Customer Needs
• Module 4: Generating Return Business
• Module 5: In-Person Customer Service
• Module 6: Giving Customer Service over the Phone
• Module 7: Providing Electronic Customer Service
• Module 8: Recovering Difficult Customers
• Module 9: Understanding When to Escalate