Join the ranks of customer service superheroes – where each query becomes a chance to dazzle!

We're offering you a Mastering Customer Service and Communication Course for just £12 saving you 57% off Study Hub's price.

Master Customer Service & Communication Online

Unlock your potential and deliver exceptional customer experiences with the Customer Service & Communication CPD-Accredited Course. This flexible online programme is designed for anyone eager to excel in customer-facing roles—whether you're starting out or advancing your career.

What You'll Learn

• Module 1: Who We Are and What We Do
• Module 2: Establishing Your Attitude
• Module 3: Identifying and Addressing Customer Needs
• Module 4: Generating Return Business
• Module 5: In-Person Customer Service
• Module 6: Giving Customer Service over the Phone
• Module 7: Providing Electronic Customer Service
• Module 8: Recovering Difficult Customers
• Module 9: Understanding When to Escalate

Your Learning Experience

• Nine self-paced modules packed with real-world examples and practical tips.
• Lifelong access—study when it suits you and revisit content as needed.
• One-to-one weekday support from experienced instructors.

Tangible Outcomes & Certification

• Easily fit learning around your schedule—no deadlines or fixed class times.
• E-certification awarded upon completion (CPD-accredited), ideal for boosting your CV or LinkedIn profile.

Usage & Integration

This course is perfect for professionals in retail, hospitality, or any customer-facing industry. Use your new skills to handle complaints, communicate effectively across channels, and stand out in job applications. Employers can also enrol staff to improve team performance and customer satisfaction.

Specifications

• Lifelong access to all modules and resources.
• No prior experience required—open to all learners aged 16+.

FAQs

• How long do I have access to the course?
  You get lifetime access, so you can learn at your own pace and revisit materials anytime.
• Is there support if I get stuck?
  You’ll have one-to-one weekday support from industry professionals throughout your learning journey.
• Will I receive a certificate?
  A CPD-accredited digital certificate is awarded upon successful completion of the course modules and assessment.

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